Intercom MCP server for Claude, Codex and Cursor

What your AI apps can do with Intercom

Search conversations and tickets
Read contact details

Intercom MCP tools

19 tools, taken from the publisher's documentation on 29 October 2026. The server decides what it offers and can add or rename tools at any time; after you connect, Toolstile shows the current list.

Tool	What it does
`search`	Search conversations or contacts using a query DSL
`fetch`	Get full details for a conversation, contact or company by prefixed ID
`search_conversations`	Filter conversations by IDs, source, author, state, assignee and timing
`get_conversation`	Get one conversation with all its parts and metadata
`search_contacts`	Find contacts by ID, name, email, phone, attributes or domain
`get_contact`	Get a full contact record with attributes, location and activity
`list_companies`	List companies with optional name, ID, tag or segment filters
`get_company`	Get full details for one company
`list_articles`	List Help Center articles, one page at a time
`search_articles`	Search Help Center articles by phrase, state or help center
`get_article`	Get one article with its HTML body and metadata
`create_article`	Create a Help Center article
`update_article`	Edit an existing Help Center article
`add_internal_note`	Add a teammate-only note to a conversation
`send_operator_message`	Send Fin Operator a message (Fin Operator workspaces only; uses credits)
`get_operator_response`	Read the latest response in a Fin Operator chat
`get_proposal_details`	Show what pending Fin Operator proposals would change (read-only)
`apply_proposals`	Apply Fin Operator proposals to the live configuration
`reject_proposals`	Discard Fin Operator proposals

Suggested access for each AI app

The documentation this list comes from doesn't mark Intercom's tools as read-only or destructive. Read each tool's description and decide per app before allowing it.

Coding agent in Claude Code or Cursor. Allow the read tools so the agent can look things up without stopping, and require approval for tools that change shared data.

Chat or research app in Claude Desktop. Allow reading and searching. Allow writes only where you want the app to act for you.

Unattended agent, such as a scheduled Codex job. No one is watching the session, so keep it narrow: allow what the job needs, require approval for changes and block the rest.

Blocked tools are removed from the tool list an app sees, so it won't try them. Because rules apply per app, the same Intercom connection can be broad in one app and read-only in another, and the credential stays in Toolstile instead of each app's config file.

How it works with Toolstile

Connect once. Add Intercom to a workspace (browser sign-in). Toolstile keeps the credential, so no agent config holds it.
Choose access per app. Give Claude Code every Intercom tool, give Cursor only the read tools, or keep Intercom away from an app entirely.
Share approved accounts. Teammates use the connection without copying tokens, and you can remove access in one place.
Review activity. See which app called which tool and when, so you can tighten access with evidence.

Add the Intercom MCP server to an AI app

Through Toolstile, every AI app uses one gateway entry, whichever servers you connect. In Claude Code:

Shell

claude mcp add --transport http toolstile 'https://mcp.toolstile.com/mcp'

Then connect Intercom in your workspace and choose which of its tools that app may use. Client setup covers Codex, Cursor and Claude Desktop.

To connect directly instead, add the Intercom endpoint to each app separately. In Claude Code:

Shell

claude mcp add --transport http intercom 'https://mcp.intercom.com/mcp'

In Cursor's mcp.json:

JSON

{
  "mcpServers": {
    "intercom": {
      "url": "https://mcp.intercom.com/mcp"
    }
  }
}

Some servers accept only clients they have approved, or need a token header. Check the Intercom MCP documentation for what your client needs.

Before you connect

An Intercom account. Sign-in uses your Intercom permissions.

Server details

Detail	Value
Publisher	Intercom
Endpoint	`https://mcp.intercom.com/mcp`
Authentication	Browser sign-in
Categories	Sales & support, Communication
Tool list	19 tools, observed 29 October 2026 (docs)

Intercom MCP documentation